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FAQs

Answers to your queries...

Booking Details

1. We charge 50% of the package fee as advance/booking amount. Details for the same are provided in the mail sent to you from our end.

2. The package is valid for a stipulated time. Failure to make the payment within the time frame will lead to unavailability of services and an increase in cost.

3. Booking shall NOT be confirmed without the advance/booking amount from your end. ​

4. If you want to make a booking with us - You can go to the 'Contact Us' section and drop us your details and we shall get back to your for the same OR you can call us on (+91) 8884146191 and/or email on - speed.shutterspeed@gmail.com and we can fix up an appointment for your bookings.​

5. Details of the services provided including the duration of the shoot and its cost shall be shared with you via e-mail before you make the advance payment. 50% of the balance payment has to be cleared on the day of your final event. The raw data will not be handed over unless the final installment of the full balance amount is received. Any delay/extension in the shoot/schedule of the event shall be charged additionally and has to be paid along with the final installment of payment failing to which the raw data and deliverables will not be given.

6.  All copyrights are reserved with Shutterspeed Photography. We upload/use the photos and videos shot by our photographers and videographers during the events for showcasing our work on our websites as well as on our different online portals.​

7. All taxes, as applicable, are additionally charged over the entire package amount.​

8. Cinematic highlights / cinematic teasers generally range between 3 minutes to 6 minutes. Candid wedding films / cinematic films range from 15 minutes onwards.​ The durations for these vary according to the number of function to be covered, details of which will be sent to you via e-mail.

9. There is no limit of pictures to be clicked, however, only a certain number of pictures out of the total shall be edited which would be clearly mentioned in the email sent from our end.​

Travel, Visa, and Accommodation

1. Travel charges, Visa charges, and Accommodation are NOT included in the package.​

2. Travel charges, Visa charges, and Accommodation have to be borne by the client separately if the shoot is outside the city limits from where they booked us.​

3. We have our own travel agents as well but the cost shall be catered by the client itself. We are also open to the client if they want to provide the same from their end. (We would mention our specifications - separate rooms - minimum a 3 Star hotel property, comfortable travel, etc. before the client confirms the booking for the same.)​​

Cancellations

1. There is NO refund of the advance / booking amount.​​

2. Reductions/partial cancellation in any of the already booked services are possible only upto 3 months prior to your first event. Post the stipulated time (3 months prior to your first event) full amount of the booked services will be charged

3. Additions in the function coverage/services will be possible only upon availability which includes additional cost

Covid update - Due to the pandemic in case your wedding gets postponed due to government initiated lockdown, in such scenario - 1 date change within the next 1 year - 365 days from the date of your wedding is possible and will be accommodated without any additional charges. No refund of the advance amount is possible whatsoever.

Rescheduling

1. Rescheduling of shoot is possible only in case of Couple shoot (pre/post wedding shoot) only.

2. You need to inform us atleast 7 days prior to your day of couple shoot (pre/post wedding shoot). NO changes will be considered after the time frame and rescheduled shoot after that will be chargeable at additional charges : Rescheduling fees / Fresh couple shoot fees - whichever is higher.​

3. Post shoot validity is only till 1 month from the day after your wedding. Post the expiry of your validity for post shoot if you still wish to have the shoot then additional charges for a fresh couple shoot will be charged.

Timelines from client

1. If you decide to select pictures for the editing, you need to select and share it with us within 15 days of receiving the raw data - It will take 4 - 8 weeks for the pictures to be edited and shared with you once the pictures are shared from your side

2. Share 2-3 song options for a 3 mins candid highlight video OR 3-5 song options for a 5-6 mins candid highlight video in terms of your priority in the sequence of your most preferred song being first and so on for the cinematic video before your function date or maximum within 7 days after the function date - It will take 4 - 8 weeks for the video to be done and shared with you once the songs are shared from your side

3. For traditional video instrumental music would be put in the background if you require any other song to be put then once the video is edited will tell you the time duration and you will need to share the song links along with the sequence for the same. The traditional video editing style is very contemporary and basic editing (mixing of videos or fades or effects are not used) is done in the video - reference - https://youtu.be/NmTn5lZx1kk

In traditional video no changes are possible since it is basic editing, if you require editing then add on charge would be applicable for the same

4. Once edited pictures are shared with you, you have 15 days to yourself select and share the images for the album. Make sure to renumber the images of the pictures selected in the exact sequence you want them to come in the album as the designer will not be aware about your functions

Once selected share the folder with album pictures online via Google drive folder link, mail id for the same will be shared once you have selected the pictures - It will take 10 - 15 working days for the album to be designed and preview to be shared with you if you have shared them within the timeframe

5. For traditional and candid videos there will be a total of 0-5 number of individual changes possible over all per video which needs to be given in one go only and not in 2-3 instalments. More changes would be done at an additional cost only depending on changes

6. For album design there will be a total of 0-5 number of individual changes possible overall which needs to be given in one go only and not in 2-3 instalments. More changes would be done at an additional cost only depending on changes

7. For any video and/or reel references do share PRIOR to the booking as according to the same shall proceed with the booking or otherwise

Deliverables

1. The exact timeline for every client differs, and so, the timeline for your set of deliverables would be shared and mentioned on your individual email.

Generally it takes 1 to 4 months i.e. 90-120 working days after the day of the wedding shoot for us to give you all the deliverables you choose - If you clear the final instalment on time and share the thing from your side on time. General timelines for each -

  a. It will take 4 - 8 weeks for the pictures to be edited and shared with you once the pictures are shared from your side, if you have shared them within the timeframe.

  b. It will take 4 - 8 weeks for the video to be done and shared with you once the songs are shared from your side, if you have shared them within the timeframe.

  c. It will take 10 - 15 working days for the album to be designed and preview to be shared with you, if you have shared them within the timeframe.

2. The online link shared with the client - which consists of the edited data is valid and available online only till a specific date. The date of removal/deletion of the data will be informed to the client when the data is shared with them. If for any reason the client is unable to download the data, request the client to reach out to our team and inform the same prior the deletion date so the data can be kept available online for a longer time duration.

We are not liable for data or deliverables if any client stays non responsive for minimum 5 months OR does not share pictures/data for editing for 3 months after their function date - and after that if the client wants the data to be edited then there would be fresh charges applicable even though it has been already paid in the package. In such situation our team will not be liable for the deliverables as we consider a project as cancelled.

After sharing the edited data with the client online, our team keeps the data offline with us only for a period of 30 days i.e. a period of one month only. After which our team is not responsible for keeping any of your data with us.

3. Any additions in coverage done during the functions due to any reasons whatsoever - the payment for the same has to be cleared with the final instalment. In case of any delay to clear these additional payments, the deliverables time schedule start from the day you clear these additional payments.​

4. For the candid highlight videos the time durations range between 3 - 6 mins - the exact one being specifically sent on your mail. Kindly note the 3 mins highlight will not have any voice overs of the bride/groom or anyone else in the video. if you require the same kindly ask for the 5-6 mins highlight video, the cost for the same ranges between Rs 9,000 - Rs 27,000 add on over your given package cost depending on the output style required along with the number of functions covered for the output.

5 If the client wants to choose the pictures that go in their printed album then, the client needs to choose the photos for the album within2-3 weeks of handing over the edited pictures from our side. If the client fails to do so, the album pictures would be selected from our team and would be delivered at your shared address.

If a clients stays non responsive for sharing album pictures for a period of minimum 3 months, in such case fresh album charges will be applicable for the same after 3 months, irrespective if the package included a complimentary or a paid album.​ 

6. We do not take Cheque for the final instalment - you can make payment via - Imps (Immediate Payment Service) or cash on the same day anytime before we leave the venue after finishing your function coverage.

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